About.

Service Designer who loves to code. TL;DR below:
• Spent 10+ years at IAG in various IT, product and design roles

• Founded Swivvel, a digital design agency focused on redesigning products and services for enterprise organisations looking to transform and evolve their business

• My work and projects has spanned across the public and private sector in the following industries (government, telco, insurance, fintec, travel and technology)

• Companies include NSW Department of Customer Service, IAG, Flight Centre Travel Group, and Telstra
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• My specific involvement has been to help support their Digital Transformation strategy, redesigning digital experiences to adapt to the evolving market and consumer needs

• Team and I won Good Design Australia award in 2019 and 2020 for design strategy

• Single handedly designed and built Synththis.ai from the ground up, everything from creating and testing Figma wireframes / prototypes to coding both the frontend and backend and deploying on the cloud.

• Also designed and built Relio from the ground up, this was the starting place where the team and I taught ourselves how to code (pre ChatGPT days) both the frontend, backend and cloud deployment for a mobile app

• Strong in React Native, Next.js, React.js, TypeScript, JavaScript, HTML, CSS, Node.js and Python

• Regularly supercharge service design CX research and discovery with Python

• Synththis.ai is an AI powered CX research synthesiser based on privacy first principles. It’s a product enterprise organisations can rely on to generate insights from CX research within minutes without having to worry about privacy issues.

• Relio is a platform for patrons and venues alike, reimagining how we discover our cities and earn reward for the more we discover.